frequently asked questions

bookings

Are necessary for all visits. Our professional client service team is available to assist with all information, so feel free to phone. Bookings can be made by phone, in person or by email.

payment

We accept cash, cheque, MasterCard, Visa, and eftpos 

arrival details

To enjoy the full value of your service with us, we suggest that you arrive 10 minutes prior to your appointment time. This allows you to check in, enjoy refreshments, and change (if required).  All new clients will need to complete personal detail forms. Bring any scans, reports or history that you may have. New patients may also be asked to complete a screening form prior to their first appointment to ensure you receive the appropriate level of care immediately.

running late?

Arriving late may unfortunately shorten your treatment time. We regret keeping any client waiting; therefore we need to adhere to all booking times.  

need to cancel?

A fee will be incured on all services cancelled  if less then 24 hours notice is provided.   

attire for treatment

Our primary concern is your total care. When seeing a physiotherapist some clothing may need to be removed. If having a massage clothing will also need to be removed. Our professional therapists are trained to drape towels/sheets to ensure your complete comfort and relaxation.  

For workouts, loose/comfortable clothing is recommended; Separate Male and Female change rooms are available, with lockers for personal belongings. Please do not bring valuables with you as management cannot accept responsibility for their loss. It is required that you wear socks which can be purchased from dma reception.

mobile phones

To ensure that all clients have a stress free time with us; we respectfully request that noise is kept to a minimum. Mobile phones, pagers and any other electronic devices are not suitable to our environment and we ask that you do not use them in the clinic. All devices are to be turned off before entering the premises. We appreciate your co-operation. 

general information

An adult must accompany clients 16 years of age and under during a consultation. We are strictly a non-smoking environment. If you have a preference for a male or female physiotherapist, please advise our reception team when making your booking.

retail therapy

We have a selected line of retail products for you to choose from.