terms and conditions
return policy
dma clinical pilates is commited to customer satisfaction and encourages customer feedback on our full range of clinical pilates equipment.
1. refunding the small items
dma clinical pilates replacement parts- ropes, springs, wheels and handles, exercise posters, extension legs and deluxe foam wedges.
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Within 30 days of receipt of your order, you may return the above items for a full refund, exclusive of shipping, provided they are in original condition.
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Grip Socks and Grip Mats may only be returned for a full refund, exclusive of shipping, provided they are in their original unopened condition.
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A defective product may be returned and replaced with the same item, please email us at enquiries@clinicalpilates.com advising us of the problem. -
If the return is not due to manufacturing defect, the returning party is responsible for the return packing and shipping.
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We do not offer refunds on our multimedia products due to the nature of the product and the ability customers have to downloading the products contents.
2. refunding the large items
dma clinical reformer, fitness reformer, trapeze tables, wobble board, thoracic barrel, jump board, reformer box and unilateral wall pullies.
- dma clinical pilates does not accept returns or refunds on large equipment listed above.
- If your product or any components are defect, as per the product warranty, it will be replaced free of charge.
Shipping costs are calculated on the dimensions and weight of your order as well as delivery location.
1. small items
Within Australia small items will be delivered via courier or post and should arrive within 1-7 days depending on location and unless otherwise advised upon ordering. For orders outside of Australia, delivery will be via Air Mail and should arrive 7-14 days, unless otherwise advised upon ordering.
2. large items
Within Australia large equipment orders will be shipped via a national freight company. Most deliveries will be ready for dispatch within 1-4 weeks, unless otherwise discussed. dma will attempt to advise you of a day for delivery, as advised by the freight company. You or a representative should be available for a 4 hour window to accept delivery of the order. Depending on the type of delivery you selected you can expect to find the following service.
Curbside- Items will arrive via truck to your curb; you will be responsible for uncrating your equipment, bringing it inside, setting it up and disposing of your packaging.
Inside- Items will be unloaded by two men and taken inside your delivery location, you will be responsible for uncrating your equipment, setting it up and disposing of your packaging.
Please note- if you are not present to receive the dispatched order as arranged, you will need to bare the cost of the freights redelivery.
Equipment orders delivered outside of Australia will be organised via Toll International. Our standard shipping method is ocean freight to the nearest port. Delivery times vary depending on destination.
Import duties and taxes levied when your shipment reaches your country will be your responsibility and are not included in your invoiced amount from dma. Customs will contact you, as the importer, once your equipment arrives in your country to arrange payment and delivery. dma will endeavour to track your delivery and advise on estimated time of arrival into your country. As customs policies vary widely from country to country; we recommend that you contact your local customs office for further information.
warranty
A warranty note is provided with each equipment order and is sent to you with your invoice. To obtain a replacement warranty note for your equipment please contact dma on enquiries@clinicalpilates.com or +61 3 8825 7703 |