Frequently Asked Questions
Do I need to make an appointment?
Yes, we require that you book in advance for all services at dma
Do I need a referral or medical certificate to see a physiotherapist?
Private clients No, private clients do not need a referral to see a physiotherapist. If you have been referred by a GP or specialist, please bring their name and contact details if you wish us to liaise with them regarding your treatment.
Do I need a referral if I am attending under enhanced primary care?
If you wish to attend under the Enhanced Primary Care scheme and intend to claim reimbursement from Medicare you will require a valid referral from your GP prior to your appointment.
Does dma only treat people with injuries?
Not at all! We are able to offer personalised programs to suit a wide range of non-injury related needs, such as clinical pilates for fitness or postural correction, pre & post-natal exercise and pre-season sports and dance conditioning and injury prevention programmes.
What should I wear?
Please wear non-restrictive comfortable clothing to your appointment. We have change-rooms, lockers, toilets and shower facilities available, should you require them. For safety and hygiene reasons we require all clients to wear socks when using our equipment. We recommend non-slip grip socks, which are available for purchase at our reception desk.
Is there a cancellation policy?
Yes. If you wish to change or cancel an appointment, please call our clinic 24 hours prior to your appointment otherwise the full fee will be charged.
What should I bring to my appointment?
Please bring any scans, x-rays, referral letters or reports relevant to your injury to your appointment as this will assist your physiotherapist in assessing your condition.
Please bring your private health insurance card if you wish to claim your on the spot rebate through HICAPS, otherwise we can issue you with a receipt for your full payment to submit to your insurer.
Does dma treat Workcover and TAC clients?
Yes. We have extensive experience and success in treating both Workcover and TAC clients. When booking your appointment please inform our receptionist of your intention to claim, and provide your claim number, date of injury, and the relevant employer/insurer details including contact name, address and telephone number. For more information about establishing a claim, seeking treatment or reimbursement for treatment expenses please refer to the relevant TAC or WorkSafe websites.